FAQ

(How to place an order if I live in Saint Lucia?)

P.S. Since we do not ship local orders, Please follow the instructions below.

  1. Select the “Pick Up” option at checkout.
  2. After selecting this option, enter the required information in the fields below then select whether you would prefer to make the payment via Credit/Debit Card, PayPal or Pay In Cash.
  3. Enter your information
  4. The postal code is LC04 101
  5. Now go ahead and complete your order.
  6. After completing your order, in a few seconds you will receive a confirmation email with your order number (example: Order #1234) stating that your order was placed.
  7. Check your junk/spam folder If the email doesn’t show up in your inbox.
  8. Once your order is ready for pickup, you will receive another email from us.

N.B. Orders are usually ready in 24 hours.


(When will my order ship?)

All orders placed are processed and shipped within 2-3 business days.

 

(How Long Do I Have To Wait For My Package?)

Packages that are shipped through Saint Lucia Postal Service (Standard) should arrive within 7-14 business days (2 weeks).

 

(Can I track my package?)

Yes we offer tracking for merchandise and accessories. If you have a question about the status of your package, just shoot us an email and we'll let you know. Unfortunately, you won’t be able to track your order through Saint Lucia Postal Service (Standard) shipping.

 

(Any Tracking Information Available?)

Tracking numbers will be provided once your order has been processed and shipped. Once your order has shipped, you will receive an email that will contain a tracking number and link to help you track your package. Please allow at least 24 hours for the tracking number to become active. If for any reason you do not receive a tracking number within 2-3 business days (4-6 business days during the Holiday Season), please feel free to reach us directly.

 

(Do you ship outside Of The Caribbean?)

Yes! Prices get a little higher the further away you get, but we’ll definitely work to get you the goods no matter where you live.

 

- (How much does shipping cost?)

Depends on where the package is being shipped to. We’ll keep our prices fair and try to stay flexible as shipping costs rise and fall.